Refund Policy

1. General

At makanApa, we strive to ensure every order is fulfilled correctly and promptly. This Refund Policy outlines the circumstances under which refunds may be granted for orders placed on the Platform.

2. Eligible Refund Situations

You may be eligible for a full or partial refund in the following cases:

• Your order was not delivered and the vendor has confirmed it cannot be fulfilled.
• You received the wrong items and the vendor confirms the error.
• Your payment was charged more than once for the same order (duplicate charge).
• The vendor cancelled your order after payment was made.

3. Non-Refundable Situations

Refunds will not be issued for:

• Change of mind after an order has been accepted by the vendor.
• Delivery delays that are beyond our reasonable control (e.g., high demand periods).
• Incorrect delivery address provided by the customer.
• Food quality complaints that are subjective in nature (e.g., taste preferences).
• Orders that were self-pickup and not collected within the specified timeframe.

4. How to Request a Refund

To request a refund:

1. Submit a complaint via the complaints form in your account within 24 hours of the order.
2. Provide your Order ID, a description of the issue, and any supporting photos if applicable.
3. Our team will review your complaint within 1–3 business days.

5. Refund Processing

Approved refunds will be processed back to your original payment method via BillPlz within 5–10 business days, depending on your bank or payment provider. makanApa will notify you by email once the refund has been initiated.

We reserve the right to issue refunds as account credit at our discretion, where applicable.

6. Dispute Resolution

If you are not satisfied with the outcome of your refund request, you may escalate the issue by emailing us directly at admin@makanapa.azmiproductions.com with the subject line "Refund Dispute — [Order ID]".

7. Contact

For any questions about this policy, contact us at admin@makanapa.azmiproductions.com.